Frequently Asked Questions
Everything You Need to Know
Whether you're just starting out or looking for a new bookkeeper, we've answered some of the questions we're asked most often. If you can't find the answer you're looking for, please get in touch—we're always happy to help.
-
Yes. At MBME, we work exclusively with Xero.
If you're currently using another accounting software, don't worry. We'll guide you through the transition and help move your financial records across to Xero wherever possible, making the process as smooth and stress-free as we can.
Working exclusively with Xero allows us to provide a more efficient, consistent and proactive service, giving you real-time access to your business finances whenever you need them.
-
We've chosen to specialise in Xero because we believe it's one of the most powerful and user-friendly cloud accounting platforms available. By focusing on one system, we can provide faster support, greater accuracy and a better overall experience for our clients, rather than trying to work across multiple accounting platforms.
-
Absolutely. Whether you're a few weeks behind or several months behind, we'll assess your records, get everything back up to date and help you move forward with confidence.
-
Our memberships are designed as a long-term partnership and have a minimum term of 12 months. After your initial term, your membership continues on a rolling monthly basis, giving you ongoing support as your business grows.
-
Yes. As your business grows or your requirements change, your membership can be upgraded or adjusted to provide the support you need.
-
We'll let you know exactly what's required depending on the service you've chosen. This may include access to your accounting software, bank statements, invoices and other relevant business records.
-
Yes. Our New Start Membership is specifically designed to help new business owners build strong financial foundations from day one.
-
No. We support businesses across the United Kingdom remotely, allowing us to work with clients wherever they're based.
-
Yes. We believe in building long-term relationships with our clients, so you'll always know who you're speaking to and who understands your business.
-
Absolutely. We regularly work alongside accountants to ensure your financial information is accurate, organised and ready when it's needed.
-
We aim to respond to all enquiries within 3 working days.
-
Simply complete our enquiry form and tell us a little about your business. We'll review your information and be in touch to discuss your requirements and recommend the most suitable service for you.
Still Have a Question?
If you couldn't find the answer you were looking for, we'd love to hear from you.
Get in touch today and we'll be happy to help.